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  • Terms & Conditions

    RISE FESTIVAL TERMS AND CONDITIONS 2017 - 2018

    1. Your Contract

    1.1 Your contract for the provision of your booked arrangements is with RISE Festival Limited. References in these conditions to ‘RiseFestival’, ‘RISE, ‘we’, ‘our’ or ‘us’ are to RISE Festival Limited, a company incorporated in England and Wales under company number 10410242. Our registered office address is Old Anglo House, Mitton Street, Stourport-On-Severn, England, DY13 9AQ. Our trading address is Unit 304, Zellig Building, Custard Factory, Gibb Street, Birmingham B9 4AU. You can contact us by telephone on +44 (0) 208 246 6677 or by email at hello@risefestival.co.uk .Our hours of business are between 09.00 and 18.00 GMT.

    1.2 References in these conditions to ‘you’ or ‘your’ are to the person who made the booking and the persons named as travellers on the booking (including anyone who is added or substituted at a later date) or any one of them as applicable.

    1.3 IMPORTANT NOTE: You may wish to purchase your festival tickets, accommodation, transfer services or other services on our website and you may decide to book one or more of these components on our website at the same time. We will treat each component as a separate booking. The price charged in total for each component of your booking will always equal the prices charged separately for each individual component. All components are available to be purchased separately at the same price as they are when more than one component is booked. This means that any multiple component bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

    1.4 Whether you book alone or on behalf of yourself and/or other persons named as travellers on your booking (Group), we will only deal with the person who made the booking (Main Booker) in subsequent correspondence including changes, amendments and cancellations. The Main Booker is responsible for passing on any information regarding the booking (including any changes made to the booking) to everyone within the Group. You and the Main Booker are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself, cancellation of your participation and subsequent changes to your specific trip options. You are responsible for downloading your e-ticket.

    1.5 When the Main Booker makes a booking he/ she guarantees that not only has he/ she read, understood and accepted these conditions on his/her own behalf but also that he/she is making a booking on behalf of each member of the Group (as each member’s agent) and that each member of the Group has read, understood and accepted these conditions. The Main Booker is also guaranteeing that he/she has the authority to act as the agent of each member of the Group.

    1.6 As the Main Booker is your agent, once the contract for your booking comes into existence, you will have a direct contractual relationship with us. As such you will be directly responsible to us for your obligations set out in these conditions and we will be directly responsible to you for our obligations set out in these conditions.

    1.7 These conditions, together with the contents of the on-line booking form on our website through which the Main Booker books your arrangements (Booking Form) and the e-mail confirmation that the Main Booker receives from us accepting your booking comprise your agreement (Contract) with us.

    1.8 Your Contract will exist from the date that we send the Main Booker confirmation that we have received the deposit payable by the Main Booker to reserve the booking.

    2. Data Protection

    2.1 Apart from as stated in condition 2.2 below none of the information you provide to us in connection with your booking will be divulged to persons unconnected with your Group without your express permission. The contact details supplied including postal address, telephone number and email address will only be used to fulfil your booking or group administration and to communicate details of our products and services. The personal information supplied about members of the Group will only be used to allow our employees, agents, subcontractors and suppliers to provide the services that you have booked.

    2.2 Your personal details will be passed on to the Ski Club of Great Britain to enable them to provide you with certain services that they are offering to customers who book arrangements with us.

    3. Payment

    3.1 No contract will exist between you and us until you have paid the Deposit.

    3.2 On or before the Balance Due Date (meaning 42 days before the Departure Date - see definition of Departure Date below) you must have provided us with the following:

    • payment of the full amount that you owe us for the services that you require to be provided to you by us;

    • payment of any Amendment Charges that you owe us;

    • payment of any administration charges that you owe us;

    • payment of any costs that Rise Festival has or will incur from any of our suppliers as a result of us making changes to your booking at your request (Additional Supplier Costs);

    • a completed Booking Form; and

    • all information that you are required to send to us as notified to you on the Booking Form and in these conditions.

    The Departure Date is either:

    • the date on which you are due to depart to the festival, or

    • the date on which you are due arrive with us

    whichever date comes first.

    3.3 Unless, in our sole discretion, we allow you to continue with your booking (as per condition 3.4), non-payment of the full amount due to us or non delivery of all the information that you need to provide us with by the Balance Due Date will result in your booking being deemed to have been cancelled by you and your Deposit being forfeited. We are under no obligation to remind you to pay the full amount due or to provide us with the information that you need to send us by the Balance Due Date.

    3.4 If you do not pay us the full amount you owe us or if you do not provide us with all of the information that you need to send us by the Balance Due Date we may, at our discretion, allow you to continue with your booking but, if we do allow you to continue with your booking, your booking price will automatically be subject to an additional £20 Amendment Charge. If, having allowed you to continue with your booking, you again fail to pay us the full amount you owe us or you do not provide us with all of the information that you need to send us by the new date that we have agreed with you then your booking will be deemed to have been cancelled by you and the cancellation charges in condition 6 will apply.

    3.5 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of your arrangements or other products or services that you have ordered we will inform the Main Booker as soon as possible and give the Main Booker the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact the Main Booker we reserve the right to treat your booking as cancelled by you. If you cancel in these circumstances you will receive a refund for any payments that you have made for your arrangements apart from any Amendment Charges that you have incurred.

    3.6 The payment that you make to book your arrangements or ticket is subject to a booking fee.

    4. Surcharges – Price increases after booking

    4.1 The price of your confirmed booking is subject at all times to changes arising from government action such as changes in VAT or any other government imposed changes, and changes in the exchange rates of currency, and we reserve the right to pass on to you any increases in the price of your confirmed booking as a result.

    5. Your alteration of the booking

    5.1 If you wish to change your travel arrangements in any way, we will try to accommodate your wishes but it may not always be possible to make the changes you desire. If we change your arrangements we will charge you for making the change (Amendment Charge) in accordance with these conditions plus any Additional Supplier Costs.

    5.2 Any changes should be made by contacting the Rise telephone (020 8246 6677). Where this is not possible requests for changes to be made must be in writing from the Main Booker and sent to (hello@risefestival.co.uk).

    5.3 Subject to section 5.1 any changes to your booking will incur the following Amendment Charges:

    Changes made 42 days or more from your Departure Date:

    • Changes to component elements such as ski hire, ski school, others extras, events or excursions can be amended free of charge by logging into your account online.

    • Changes to major elements of your booking may not always be possible and must be requested by emailing hello@risefestival.co.uk. If changes are possible you must pay an Amendment Charge of £30 per change, in addition to any Additional Supplier Costs. We will notify you in advance of any Additional Supplier Costs that will be charged.

    Changes made between 41 days and 22 days from your Departure date:

    • Changes to component elements such events or excursions will incur an Amendment Charge of £25 per change.

    • We may not charge you an Amendment Charge for an upgrade you wish to make, depending on the upgrade. We will advise you at the time of your request if an Amendment Charge is payable and you can then decide whether you want to go ahead with the upgrade or not.

    • Changes to major elements of your booking may not always be possible and must be requested by emailing help@risefestival.co.uk; if changes are possible you must pay an Amendment Charge of £50 per change, in addition to any Additional Supplier Costs. We will notify you in advance of any Additional Supplier Costs that will be charged.

    From the 21st day before the Departure Date, all booking elements will be frozen and no changes will be possible except in the circumstances provided for in condition 5.5.

    5.4 The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements.

    6. Your cancellation of your booking

    6.1 If you want to cancel your booking, the Main Booker of your Group must advise us immediately by sending us an email to the following address hello@risefestival.co.uk. Verbal cancellations will not be accepted.

    6.2 If you cancel your booking you will incur the charges set out below which are based on how many days before your Departure Date we receive your cancellation notice. These charges are a percentage of the total cost of your booking not including the charges and premiums referred to in condition 6.4:

    Period before Departure Date Cancellation Charge

    42 days or more Loss of Deposit on this component

    41 – 28 days 60% total booking cost

    27 – 14 days 80% total booking cost

    13 days or less 100% total booking cost

    6.3 If you cancel your ticket you will incur the charges set out below which are based on how many days before your Departure Date we receive your cancellation notice.

    Period before Departure Date Cancellation Charge

    42 days or more Loss of Deposit (£50)

    41 – 28 days 60% total ticket cost

    27 – 14 days 80% total ticket cost

    13 days or less 100% total ticket cost

    6.4 In addition to the charges set out in condition 6.2, if you do cancel your booking you must still pay any insurance premiums and Amendment Charges, administration charges and any Additional Supplier Costs which arose before the cancellation plus any credit card/debit card charges and any deposits paid for any pre-booked items or services.

    6.5 Cancellation periods are calculated from the date that written confirmation is received in the inbox of hello@risefestival.co.uk.

    6.6 You will be deemed to have cancelled your booking if:

    • you fail to collect your tickets on site, within 24 hours of your arrival time in resort; or

    Period before Departure Date Cancellation Charge

    42 days or more No charge – total refund of the hire cost

    41 – 22 days £25 cancellation fee – balance of hire cost refunded

    21 days or less No refund of any of the hire cost

    7. Change or cancellation of the booking by Rise Festival

    7.1 We reserve the right to cancel your booking or change any of the facilities, services or prices described in our brochures, marketing materials or website. We will endeavour to advise you of any changes known at the time of booking.

    7.2 As we plan your arrangements well in advance we may have to make minor changes to your arrangements. Descriptions shown in any leaflets we distribute are for guidance only and subject to change. If a major change becomes necessary we will advise you of the change as soon as possible. Whether a change is ‘major’ depends on the nature of the arrangements booking and may include:

    • a significant change of destination;

    • a change of booking to a lower category;

    7.3 When a major change occurs you will have the choice of either:

    • accepting the change; or

    • accepting replacement arrangements from us of equivalent or similar standard and price (at the date of the change) if we are able to offer you one; or

    • taking a substitute booking of lower quality from us and recovering from us the difference in price between the price of the booking that you purchased and that of the substitute booking (at the date of the change) if we are able to offer you one; or

    • cancelling your arrangements, in which case you will receive a refund of all the money that you have paid for the arrangements. Please note that you will not receive a refund of any Amendment Charges or Additional Supplier Costs that you have incurred or that we are liable for.

    7.4 Rise Festival may have to cancel your arrangements. Operation of all arrangements are dependent upon a minimum number of persons booking the arrangements. If that number is not achieved we reserve the right to cancel your booking. However we will not cancel your booking after the Balance Due Date except for reasons of force majeure or failure on your part to pay any amounts due to us by the Balance Due Date. Where we cancel your booking where you are not in breach of these conditions and other than for reason of force majeure we will offer you either:

    • replacement arrangements from us of equivalent or similar standard and price (at the date of the change) if we are able to offer you one; or

    • a substitute booking of lower quality where you can recover from us the difference in price between the price of the booking that you purchased and that of the substitute booking (at the date of the change) if we are able to offer you one; or

    • a refund of all the money that you have paid for the arrangements. Please note that you will not receive a refund of any Amendment Charges that you have incurred.

    7.5 If we need to cancel your arrangements after the Departure Date we will, wherever possible, make suitable alternative arrangements. If we are unable to make alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.

    7.6 Where we make a major change to or cancel your arrangements (where you are not in breach of these conditions), except where a major change or cancellation arises from circumstances amounting to force majeure or for any other reason beyond our control we will pay you, as a minimum, compensation as detailed below. Any compensation payable will be on these scales, based on how many days before your Departure Date we tell you of a major change or cancellation:

    Period before scheduled Departure Date when we notify you of a major change or cancellation Compensation payable per person

    More than 56 days Nil

    56 – 43 days £5

    42 – 29 days £9

    28 days or less £14

    7.7 This standard compensation payment will not affect your statutory or other legal rights. We will only make one compensation payment for each full-fare-paying adult on the booking. Any person using a free place will not receive any standard compensation payment.

    7.8 We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is not refundable or non changeable or incurs penalties or incur any travel costs until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to changes in your itinerary we shall not be liable to you for the costs of those arrangements.

    7.9 When we refer to “force majeure” or “changes that arise beyond our control” we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to: war, threat of war, epidemic, closed or congested airport or ports or roads, natural or nuclear disaster; terrorist activity, civil unrest, strike, industrial dispute, bad weather (actual or threatened), change to Foreign Office advise against travel to destination, act of God, unavoidable and unforseeable technical problems with transport, and any similar events.

    7.10 Lack of snow does not constitute a major change and no compensation, refunds or alternative arrangements will be offered in these circumstances. For the avoidance of doubt we will not offer compensation or refunds for lift passes even if pistes are closed nor will we contribute towards lift pass extensions even if you have felt it necessary to purchase an extension, for example, due to poor snow cover on lower slopes. Please note that the insurance that you can take out through our booking system offers cover for piste closure due to to lack of snow.

    8. You do not object to us:

    • storing copies of the Images for the Specified Purposes or to us storing your contact details on our database in case we need to contact you; or

    • transferring the Images and your contact details to a destination outside the European Economic Area (EEA) or storing them at a destination outside the EEA for the purposes set out above.

    9. Flights & Transfers

    9.1 Rise Limited does not hold an ATOL and such we do not offer flights on our website. You are responsible for booking your own flights (or other travel arrangements) to and from the festival.

    9.2 Where you book airport transfers with us, we will make reasonable efforts only to ensure that you arrive at the airport in time for your flight. We will not be responsible for ensuring that you arrive at the airport on time and we cannot predict traffic congestion, the timeliness of other passengers or other unforeseeable events. We therefore strongly recommend that you check that the insurance that you take out covers you adequately in case you miss your flight.

    10. Rise Festival’s liability to you

    10.1 Our obligations, and those of our suppliers providing any service or facility are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your arrangements may involve. Sometimes these standards will be lower than those which would be expected in the UK. 10.2 Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. This maximum will only be payable where every aspect of your booking has gone wrong and you have not received any benefit from your arrangements.

    10.3 We shall have no liability where the cause of the failure to provide, or failure in the provision of your arrangements or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your arrangements and is unforeseeable or unavoidable, or is attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment, or is due to information, however obtained, from outside sources such as independent third party websites, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or is due to an event which neither we, nor our agents or suppliers could have foreseen or forestalled.

    10.4 If any international convention applies to, or governs, any of the services or facilities included in your arrangements provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your arrangements. 10.5 If you purchase any optional activities that are not part of your pre-booked itinerary with us, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased in resort your claim should be directed to the activity provider and not to us.

    10.6 Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties such as weather conditions or failure of passengers to check in on time.

    10.7 You must assist us in recovering from any third party any sums which may compensate us for any sums we pay you. In particular you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. You must follow the procedures for the notification of complaints set out in condition 15.

    10.8 You must make a claim under your insurance policy’s legal expenses or other appropriate section. You must show us proof that your insurance company has received your claim and, if you get back the cost of legal or other expenses, you must repay us any money we have spent in helping and/or compensating you.

    10.9 Should you become ill while abroadyou must, in addition to reporting your illness to our representative, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness you must provide us with details of both the local doctor who you saw and your GP together with written authority for us to obtain a medical report from both these doctors.

    10.10 Rise Festival accepts no responsibility for any loss or damage to your luggage. We urge you to take out appropriate insurance to cover the cost of loss or damage to your belongings.

    11. Insurance

    11.1 It is a condition of booking with us that you and all other members of your Group will have obtained adequate and valid specialist winter sports travel insurance (for the entire duration of your arrangement) at the latest by the Departure Date.

    12. Damage Deposit

    12.1 You must pay a deposit for any damage that you cause or which may be caused by other individuals in resort at the same time as you (Damage Deposit). Your Damage Deposit, the value of which will be notified to you on the Booking Form, will be pooled with the Damage Deposits of everyone else staying in the same resort as you during the festival. If any damage occurs in resort and Rise Festival is liable to pay for the damage then the Damage Deposits will be dealt with in accordance with conditions 12.2 to 12.6 and 12.8 to 12.10.

    12.2 If we are unable to identify the likely individual(s) who caused the damage or the apartment(s) within which such individual(s) is staying or if we are unable to identify the group of such individual(s) then we will take the cost of the damage from the Damage Deposits pooled with all of the individuals in resort on a Rise Festival booking at the time the damage occurred.

    12.3 If it is likely that the damage was caused by an individual(s) from the festival that we can identify but we cannot identify the name of such individual(s) or the apartment(s) within which such individual(s) is staying then we will take the cost of the damage from the Damage Deposits pooled with all of the individuals from the relevant group & buildings in resort on a Rise Festival booking at the time the damage occurred. If these Damage Deposits are not large enough to cover the damage costs then we will take the balance from the Damage Deposits pooled with all of the individuals in resort on a Rise Festival booking at the time the damage occurred.

    12.4 If it is likely that the damage was caused by an individual(s) staying in an apartment(s) that we can identify but we cannot identify the name of the individual(s) within the relevant apartment(s) then we will take the cost of the damage from the Damage Deposits pooled with all the individuals from the relevant apartment(s). If these Damage Deposits are not large enough to cover the damage costs then we will take the balance from the Damage Deposits paid by members of the festival as those individual(s) staying in the relevant apartment(s). If the Damage Deposits paid by members of the relevant groups attending the festival are not large enough to cover the damage costs then we will deduct the balance from the Damage Deposits paid by all the individuals in resort on a Rise Festival booking at the time the damage occurred.

    12.5 If it is likely that you caused the damage you are liable to pay for all the costs associated with the damage. We will take the amount of these costs from the Damage Deposit that you have paid us. If the amount of these costs is more than the amount of the Damage Deposit than you have paid then we will either pursue you for the balance of these costs or (at our option) we will deduct the balance of these costs from the pool of the Damage Deposits of the individuals staying in your apartment. If the pool of the Damage Deposits of the people staying in your apartment is not large enough to cover the costs then we will deduct the balance of these costs from the Damage Deposits that members of the same university/ and or festival and event as you have paid. If the Damage Deposits paid by members of the same event / university or festival as you are not large enough to cover the costs then we will deduct the balance from the Damage Deposits paid by individuals in resort at the time you caused the damage.

    12.6 “Damages” that we can claim are all the damages that Rise Festival is liable to pay together with any costs that we incur or are liable to incur as a result of our reasonable approach to dealing with damage issues including, without limitation, any breakages in or damage to your apartment or communal areas within apartment blocks, any damage to private business, residential property or public venues in the resort, any damage to outdoor public areas in the resort, group deficits, and complaint fines including noise complaints, behaviour fines, agency management attendance and extra security/Medics/ Stewards deemed necessary by us for the safety of your Group. We are also entitled to deduct any other amounts owed to us by you or other members of your Group from the Damage Deposits including, without limitation, any unpaid balance that you owe us, any Amendment Charges and any administration charges.

    12.7 We will return the balance of your Damage Deposit (where applicable) 8 weeks after the return date of your trip unless we are dealing with a claim that may affect the amount of your Damage Deposit that we return to you. If we are dealing with any such claim then the balance of your Damage Deposit (where applicable) will be returned to you as soon as reasonably practicable. Any Damage Deposits that are returned will be returned to the card that the Main Booker used to make the first payment online. It is the Main Booker’s responsibility to ensure that this card is functioning appropriately. If it is not, for example, because it has expired, we will need written notification from the Main Booker of the new card details and we will deduct an administration fee of £5 from the amount of Damage Deposits that we return. Where the automatic deposit return fails, you must reclaim your Damage Deposit within 10 weeks of your return. Where damage deposits are not reclaimed in this period Rise Festival reserves the right to retain the Damage Deposit. If you wish to reclaim your Damage Deposit into an international bank account you are liable for the costs of the international bank transfer.

    12.8 Where we deduct damage costs from Damage Deposits we reserve the right to levy an administration fee for each deduction we make of 20% of the value of the deduction.

    12.9 Where we, in our reasonable opinion, needs to investigate a damage claim and/or contest the level of a damage claim being brought by a third party, for example, a local agency, the mayor’s office or the Gendarmerie, we will charge a minimum of £40 by way of an administration charge for the work that we do investigating and/or contesting the claim. If we spend significant time investigating and/or contesting a damage claim we may charge up to £100 by way of an administration charge for the work that we do investigating and/or contesting the claim however we will not charge more than £40 unless the value of the damages claim is in excess of £400.

    12.10 You can opt out of the pooled Damage Deposit system by emailing hello@risefestival.co.uk within 5 days of making your booking. When you are not part of the pooled Damage Deposit system, you will most likely be asked to pay up to 250 euros cash per person on arrival in the resort directly to the local suppliers.

    13. Image Release

    13.1 In part consideration of receiving our services you grant us permission to use any photographs or moving images (Images) featuring you throughout the world for any of our commercial or non-commercial purposes in all and any media, including, without limitation, in our printed publications, presentations, promotional materials, in the advertising of our goods or services or on our website (Specified Purposes), in their original format or edited or altered in any way which we deem appropriate.

    14. Behaviour

    14.1 If in our reasonable opinion or in the reasonable opinion of any other person in authority (for example a supplier, or a Rise Festival employee), you behave in such a manner that cause or appears likely to cause danger, upset, annoyance or distress to any third party or damage to property, we may terminate your booking immediately without any liability on our part. We will not make any refunds to you or cover any expenses that you may incur as a result of us cancelling your booking in these circumstances.

    14.2 Drugs – We operate a zero tolerance policy to all those who are found in possession of illegal drugs. Any such persons will be reported to the relevant authorities and their booking will be terminated. This applies to any substance or practice which is illegal either in the United Kingdom or in your country of destination, even if the substance or practice is not illegal in the country in which it is found by Rise Festival staff. Any person found to be severely intoxicated, whether by illegal or legal drugs, or alcohol, will not be permitted to travel on our supplier’s transportation or to attend organised events or activities, and no compensation will be provided.

    14.3 You must follow Rise Festival guidelines on resort safety including drinking responsibly and being aware and mindful of the dangers inherent in ski resorts.

    15. Complaints

    15.1 If you have a complaint during your arrangements, please alert us within 24 hours so we are able to react appropriately. If the matter cannot be resolved in resort, you must notify us in writing to help@risefestival.co.uk within 28 days of your return to the UK.

    15.2 Failure to follow the above procedures during your arrangements and/or failure to complain within 28 days of your return may reduce or extinguish any rights you have to claim compensation from us or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the procedures above during your arrangements or upon your return, we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.

    15.3 It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it quickly. Your right to claim compensation may also be reduced or extinguished should any delay in your complaint being notified either during or after your arrangements have been provoded prevent us from carrying out a proper investigation.

    16. Passport and Visa Requirements

    16.1 It is your responsibility to ensure that you have valid travel documentation which meets the requirements of immigration and other authorities at every destination you are visiting or passing through. In order to ensure compliance, passengers should carry a valid passport (and visa if applicable) or EU/EEA government issued national identification card on all journeys. Any fines, penalties, payments or expenditures incurred as a result of breach of these requirements shall be paid by or charged to you. We cannot accept responsibility if passengers are not in possession of the correct travel documents. All passengers must also ensure they have a corresponding valid Rise Festival Ski e-Ticket, this can be in paper printed form or a digital pdf form via their smart phone, this must be kept accessible for the duration of the arrangements.

    17. Health Requirements

    17.1 Please check with your GP or travel clinic prior to travel for any health advice for the destination you are traveling to. Alternatively check for further information at the UK Foreign Office advice at http://www.fco.gov.uk/.

    17.2 European Health Insurance card (EHIC). UK Residents can obtain free or reduced cost state healthcare in many European countries if they possess an EHIC card. However, the EHIC should be obtained in addition to your travel insurance, not instead of it.

    17.3 If you are travelling from the UK no vaccine certificate is required for any of the countries that we offer arrangements in. If you are not travelling from the UK, IT IS ESSENTIAL that you check with the relevant embassy the vaccination requirements that you may have to comply with to enter the relevant country.

    18. Foreign and Commonwealth Office Travel Advice

    The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about traveling abroad. Please review this advice on www.fco.gov.uk

    19. Subject to Availability

    All the arrangements, products, bookings and services shown on our website are subject to availability.

    20. Disability and Special Requests

    20.1 Please advise us at the time of booking if you have any special request. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we do not guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We do not accept any conditional bookings, i.e. any booking where you have included provisions that purport to make the booking conditional on the fulfilment of a particular request. Any such wording that you include on your booking shall be deemed to be null and void.

    20.2 If you are suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition you must declare the true nature of such condition before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate your particular needs we may decline your booking or, if full details are not given at the time of booking, you will be deemed to have cancelled your arrangements when we become aware of these details.

    20.3 You must satisfy yourself prior to booking that you are fit and able to complete the itinerary of your chosen arrangements as described in our brochure or website. For the avoidance of doubt no unaccompanied minors (those under 18 years of age) can be accepted on our bookings.

    20.4 You must make arrangements for the provision of any medication or other treatment which may be required during the arrangements. You must also promptly advise us if any medical condition or disability which may affect your arrangements changes after your booking has been confirmed. Failure to make such disclosures will constitute a breach of these conditions and in such circumstances we reserve the right to treat your booking as cancelled by you.

    21. Miscellaneous

    21.1 If any provision within these conditions shall be prohibited by law or judged by a court to be unlawful, void or unenforceable, such terms shall to the extent required be severed and rendered ineffective as far as possible without modifying any remaining provisions within these conditions and shall not in any way affect any other circumstances or the ability to seek an enforcement of these conditions.

    21.2 Your Contract (including these conditions) shall be governed by and construed in accordance with the laws of England and Wales.

    21.3 You irrevocably agree that the courts of England and Wales are to have exclusive jurisdiction to settle any dispute which may arise out of or in connection with your Contract (including these conditions) unless you live in Northern Ireland or Scotland in which case the courts there (as appropriate) can deal with the dispute, should you wish them to do so.

    21.4 You must be aged 18 or over to make a booking. Should you be under this age, permission must be granted by us to book and this will be subject to a signed release from a parent or guardian saying that they are happy for you to travel with us. We are under no obligation to remind you or check these details and it is the responsibility of the traveller to ensure they have followed these terms and conditions.